You ever communicate with someone and think that you have covered the information thoroughly, only to later learn that that person or group didn’t understand what you were saying?
I can relate to that. For this reason, I had to improve my communication skills, and this is an area that I continue to work on.
Why?
Because it's not about me; it’s about how the receivers learn.
There are several ways to communicate, and if you want to ensure that your team walks away with the understanding you expect, it is crucial to ask yourself these six questions after your conversation:
Am I Being Clear and Concise? Use simple, straightforward language. Avoid jargon unless everyone is familiar with it. The goal is clarity, not complexity.
Have I Provided Context? Context helps the receiver understand the “why” behind the information. Explain the reasons for your message and how it relates to their roles and responsibilities.
Am I Actively Listening? Communication is a two-way street. Encourage feedback and be open to questions.
This shows that you value their input and are willing to clarify any misunderstandings.
Have I Checked for Understanding? After sharing information, ask your team to summarize what they understood. This not only reinforces their learning but also allows you to identify any gaps in understanding.
Am I Using Visual Aids When Necessary? Sometimes, a visual representation of information can enhance understanding. Consider using charts, diagrams, or handouts to support your message.
Have I Followed Up? After the initial conversation, check in with your team members to see if they have any lingering questions or need further clarification. This reinforces the idea that communication is ongoing.
In nursing, effective communication is essential not just for the team’s functionality but also for patient care.
Miscommunication can lead to errors that affect residents' safety and well-being.
Therefore, committing to improving our communication skills is vital for creating a positive work environment and ensuring high-quality care.
As we work together, let’s strive to be better communicators.
It’s not about being right; it’s about fostering understanding and collaboration within our nursing teams.
Remember, every interaction is an opportunity to learn and grow.
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