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Writer's pictureBilquis Ali

Lead with Love: Advocacy Over Fear in Your Facility




Hey Boo Hey,


Let’s talk about something we don’t always say out loud: that sinking feeling when state surveyors walk into your facility.


For many of us, it feels like the beginning of a nightmare. But what if I told you that fear is misplaced?


Here’s the truth: The state isn’t here to shut you down or wish failure upon you. 


They’re here as advocates for the residents we serve.


Think about it: when your loved ones are in a hospital or a care facility, you want someone advocating for their best interests.


That’s exactly what state surveyors are doing.


Now, let’s flip the script on how we approach this. Instead of leading with fear, what if you led with love?


Leading with love doesn’t mean you’re overflowing with affection for every situation or person you encounter.


It means you’re intentional, compassionate, and committed to turning challenges into teachable moments. It’s about advocating—not just for your residents, but also for your team.


Here’s what happens when you lead with love:

  1. You Become an Advocate, Not Just a Leader.

    When you approach your team and your residents with love, you shift the culture. You start seeing opportunities to support, nurture, and elevate everyone around you.

  2. Your Team Feels Valued and Empowered.

    A nurtured team is an engaged team. When your staff knows you have their back, they work harder, smarter, and with more passion.

  3. Your Residents Experience Better Care.

    Love trickles down into everything we do. From how meals are served to how care plans are executed, leading with love makes a difference in the lives of your residents.

  4. You Transform Negative Moments Into Growth Opportunities.

    Mistakes will happen—it’s inevitable. But when you approach them with compassion, they become teachable moments instead of sources of blame or shame.


So, next time state surveyors walk in, take a deep breath and remind yourself of this: They’re advocating for what you love most—your residents.


When you lead with love and focus on advocacy over fear, you’ll see improvements in every area of your facility—from compliance to morale to resident satisfaction.


It’s time to shift the narrative. Let’s show up with love, nurture our teams, and embrace advocacy as a strength.


You’ve got this, boo. 💖



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